The EME user interface has functionality designed for both system administrators and business users.

Business users have an easy-to-read view of the Business Document Processor, which allows them to view the enterprise’s electronic messages in a business documents (human-readable) view. If Business Process Intelligence (BPI) has been configured, the user can see all of the documents that have been correlated into an end-to-end business process. For example, a purchase order, its corresponding invoice, and the payment could all be linked together into an overall business process. In addition, preferences can be defined so each user can customize how data is displayed. For example, time zone can be defined so all messaging timestamps are displayed in the user’s local time zone.

System administrators have access to a more technical view of the enterprise’s electronic messages. Raw message data, in its original format, and message properties can be viewed. If a message is processed through several phases where interim changes take place, the data at each stage is visible so that step-by-step changes can be tracked. An event log is available in the message viewer to assist in problem resolution. All messages that are part of an event are bundled together to facilitate troubleshooting.

System administrators also provision the users who will access the EME user interface. Groups can be defined within EME and then users can be assigned to those groups for fine-grained control over what the user can see in the user interface. There are some default groups provisioned by EME like super-user and admin. This makes it easy to start provisioning additional users and groups.