Business Integration Technology is a technology company that is focused on the business processes. We have exceptional depth in transportation, logistics, and supply chain, in addition to recent experience in financial services, banking, and enterprise application integration (EAI).

BIT offers four distinct services that can be delivered individually or combined into an integrated package specifically designed for your needs.

The fourth of these offerings are Outsourced B2B Services:

An outsourced B2B service provides comprehensive, on-going management of your network for trading community changes, protocol and format modifications, adjustments to your business processes (business process management, or BPM), and on-boarding of new trading partners. This service is typically delivered as a long-term, fully-outsourced integration solution.

Why outsource B2B integration maintenance and support to BIT?

A decision to outsource maintenance and support of an important business function should not be made lightly. Typically, organizations consider whether they have the specific skill sets necessary to handle the project and whether they have enough bandwidth to take on the additional load. But what if the choice wasn’t about just getting by and the alternative offered superior quality at significantly lower cost? In many cases, that is precisely the option Business Integration Technology (BIT) offers. How can BIT deliver higher quality at lower cost? Consider the steps in creating and maintaining a B2B integration maintenance and support capability:

• Determine the requirements for effective B2B integration maintenance and support
• Determine the necessary skill sets and recruit or assign the appropriate team
• Train the team in the underlying tools and technologies
• Familiarize the team with the specific business processes and how they are applied for your B2B integration capability
• Set up source code management, metadata repositories, help desk support software, knowledge management, defect tracking, quality management, problem escalation, and other business-critical processes and procedures
• Deploy and monitor the entire solution 24/7/365

Although BIT will customize a B2B integration outsourced maintenance and support package to your individual needs and standards, BIT starts from a solid base of reusable B2B integration frameworks. Our team will be ready and familiar with the kinds of problems you will face on the first day. You will benefit from a quick start, economies of scale and economies of skill, and the high level of service.

Remember that BIT doesn’t take over your B2B integration - BIT helps you manage it effectively. You are in control and BIT will support your standards and integrate with your infrastructure support. You can outsource only the functions that benefit from the BIT shared team - and even then, you can customize BIT’s processes and procedures to meet your needs.

Economies of scale and economies of skill

• When networks were private, sharing a VAN made sense. On the Internet, everyone uses the same network infrastructure.
• There are many highly specialized skills necessary to support B2B: protocols, message formats, security, message transformation, etc. You may significantly reduce your cost by sharing skilled technologists.
• Outsourced B2B services offers shared skill sets without a shared hub. The BIT solution eliminates the expense of on-going transaction fees that, by nature, increase as you expand your business.

Integration Outsource Details (PDF)